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AWeber Review

AWeber Pros

  • Offers helpful and thorough customer support (scored 5 out of 5 stars for Customer Support)
  • Allows unsubscribers to fill out feedback form
  • Offers Google Analytics integration

AWeber Cons

  • Does not offer picture hosting (our Industry Benchmark is 5-10MB)

Best For

Users who want to get feedback about why someone unsubscribed from your list

AWeber Conclusion

AWeber received 20 out of 25 stars overall. Their Customer Service support quality was their ultimate strength, as they received a perfect score in that category with a knowledgeable and friendly support staff offering every kind of support. However, with no image hosting space, AWeber’s Email Creation could be improved. AWeber had high scores in every other category with easy Contact Management, high Email Deliverability and comprehensive reports.

Email Creation Icon AWeber: Email Creation

AWeber received 3 out of 5 stars in Email Creation because they do not offer online image hosting. They do, however, allow you to edit the images you include in your email campaigns. They offer more than 120 email templates, which are moderately flexible since you can delete and replace some of their pre-set images, and their templates allow you to have up to three columns. They also have a WYSIWYG editor that allows you to edit your email while seeing exactly how it will look to your readers. The online editor allows you to drag and drop images, but the content blocks are fixed. AWeber does not include their logo in your outgoing emails, and they offer social network integration with Twitter and Facebook.

Contact Management Icon AWeber: Contact Management

AWeber received 4 out of 5 stars in Contact Management. You can import contacts from Excel as well as cut and paste directly into the online address book, and you are able to import from Outlook as a CSV file. They offer an autoresponder that allows your service to automatically respond to any emails received. AWeber automatically removes unsubscribes and bounces from your contact list and allows unsubscribers to provide feedback as to why they unsubscribed.

Email Deliverability Icon AWeber: Email Deliverability

AWeber’s received 4 out of 5 stars for Email Deliverability. One hundred percent of our emails got through during the tests, and they offer a spam checker called Spam Assassin (a widely-deployed open source project that serves as a mail filter to identify spam.) They do not allow you to edit an email that has been scheduled to send without cancelling the send.

Analyzing Reports Icon AWeber: Analyzing Reports

AWeber received 4 out of 5 stars for Analyzing Reports. Their reports show such actions such as email campaign opens, number of clicks, bounces, unsubscribes, and spam reports. These reports all accurately reflect the user’s actions and this information can be provided to you in a graph. However, there is no way to export reports in an email. You are able to export a clean list, but cannot export bounces from these reports. AWeber does not offer an automatic A/B testing feature, but you can manually develop an A/B test by segmenting your contact list. Their reports integrate with Google Analytics.

Customer Support Icon AWeber: Customer Support

AWeber’s Customer Support is its best quality receiving 5 out of 5 stars. They offer phone and live chat support with very little wait times from the hours of 8 a.m. to 8 p.m. ET Monday through Friday and 9 a.m. to 5 p.m. ET on the weekends. They also have 24/7 email support, and every support representative we contacted was very knowledgeable. AWeber also offers text and video tutorials and an FAQ section which are all very helpful with general information and problems.

Pricing Icon AWeber: Pricing

AWeber offers a 30-day money back guarantee that initially costs $1. Their pricing model is based on contacts. Contact based pricing allows you to send unlimited emails to all of the email addresses in your contact list. Email based pricing allows you send a certain number of emails per month. Contact based pricing is advantageous if you intend to send more than one email per month to the same list of contacts. Otherwise, the different pricing structures should not make a difference. The price for up to 500 contacts is $19 per month, and for just $29 per month you can add up to 2500 contacts to your list.

AWeber Pricing
$19.00
$29.00
$49.00
Visit aweber.com for more prices
AWeber Ratings
Email Marketing Reviews - 3 stars for AWeber's Email Creation      3
Email Marketing Reviews - 4 stars for AWeber's Contact Management      4
Email Marketing Reviews - 4 stars for AWeber's Email Deliverability      4
Email Marketing Reviews - 4 stars for AWeber's Analyzing Reports      4
Email Marketing Reviews - 5 stars for AWeber's Customer Support      5
Overall Score 20 / 25
AWeber Features
WYSIWYG editor
Import from Excel, CSV, Cut and Paste
Opens, clicks, bounces, unsubscribes, spam reports, graphs, benchmarks compared to other companies
Phone and live chat (M-F 8a-8p, Sa-Su 9a-5p ET), email (24/7)
120+
Standard Quality
No
-
-
Yes